Terms of Service

1. Who we are and what these terms cover

Datova Digital Office ("Digital Office", "the service") is provided by Datova Technology (Pty) Ltd (registration registration number), registered physical address, Namibia ("Datova", "we"). These terms apply to every person who signs in to the service ("you").

Your organisation (the customer that subscribes and invites you) agrees separately to the Subscription and Service Terms and the Data Processing Agreement. If anything in these terms conflicts with your organisation's agreement with Datova, that agreement applies to the organisation.

2. The service

Digital Office is an online business system for organisations: strategy and objectives, projects and tasks, meetings and calendar, documents and approvals, messages and notifications, clients and sales, procurement, finance, HR, compliance, legal, risk and reporting. Which areas you can use depends on your organisation's subscription and the roles your organisation gives you.

Features described as planned, prototype or demonstration are not part of the contracted service until made generally available.

3. Your account

You get an account when your organisation invites you. You must be at least 18 years old or otherwise legally able to accept these terms, and use your own account only — never share your password or let someone else sign in as you.

Keep your password secret and tell your organisation's administrator and Datova (support@datovatechnology.com) at once if you think someone else has used your account. Your organisation can change your access or deactivate your account at any time.

4. Acceptable use

Use the service only for your organisation's lawful business. Do not: try to access information you were not given access to (including other organisations' information); test, probe or bypass security; upload malware; overload or disrupt the service; copy or resell the service; use it to send spam or unlawful content; or upload content you have no right to use.

Your organisation is responsible for the information its members put into the service and for using it lawfully, including information about employees, clients and other people.

5. Your organisation's information

Your organisation owns the business information it and its members put into the service. Datova processes it only to provide the service, as described in the Privacy Policy and the Data Processing Agreement.

Each organisation's information is kept separate. Datova staff cannot see an organisation's business information unless the organisation grants time-limited support access, which the organisation can see, limit and revoke, and which is recorded.

6. Datova's software

The service, its software, design and documentation belong to Datova or its licensors. You receive a personal, non-transferable right to use it while your organisation's subscription is active and your organisation gives you access.

7. Availability and changes

We work to keep the service available and secure, but it may sometimes be unavailable, for example during maintenance or because of problems outside our control. Service levels, if any, are set out in your organisation's agreement.

We may improve and change the service. We will tell organisations in advance about changes that materially reduce what they have contracted for.

8. Suspension and ending access

Your access ends when your organisation removes it or its subscription ends. Datova may suspend access that breaks these terms or threatens the security of the service or other customers, and will tell the organisation when it reasonably can.

9. Liability

The service is provided with reasonable skill and care. To the extent the law allows, Datova is not liable to individual users for indirect or consequential loss, and Datova's liability is as set out in its agreement with your organisation. TO CONFIRM with counsel: warranty disclaimers and liability limits appropriate under Namibian law and the laws of the markets served.

10. Changes to these terms

We may update these terms. The version and date are shown above. When a change matters, we will ask you to accept the new version when you next sign in.

11. Law and disputes

TO CONFIRM with counsel: these terms are governed by the laws of the Republic of Namibia and disputes are subject to the jurisdiction of the Namibian courts, unless mandatory law gives you other rights. Please contact us first — most problems can be resolved quickly.

12. Contact and complaints

Support: support@datovatechnology.com. Complaints about the service or these terms: admin@datovatechnology.com. We acknowledge complaints and aim to respond within TO CONFIRM: number working days.